For New Accounts

First time order for a retail store:

• Minimum Order: $250.00
• 50% down
• Net 30 days (for balance)
• Please note: We need 5-10 business days on all first orders for processing
• Must show at least two of the following pieces of ID:
  • Vendors Permit
  • Company Cheque
  • Business Card

First time order for a cash account:

• Minimum Order: $250.00
• Cash only
• Visa, M/C, Interac, Company Cheque or Cash
• Please note: We need 3-4 business days on all first orders for processing
• Must show at least two of the following pieces of ID:
  • Vendors Permit
  • Company Cheque
  • Business Card

Existing retail stores:

Ontario & Quebec

• Minimum Order: $100.00
• Net 30 days

All other Provinces

• Minimum Order: $200.00
• Net 30 days

Existing cash accounts:

• Minimum Order: $100.00
• Visa, M/C, Interac, Company Cheque or Cash on pick-up

Claims Policies and Guidelines

1. It is our customer's responsibility to examine each and every shipment upon receipt and to report any claims for irregularities, damaged or defective merchandise within ten days of receipt of goods. All claims for breakage should first be reported to the carrier if there are signs of mishandling. If this is not the case, please contact Enesco Canada's Customer Service Department or your Account Executive. When contacting our Customer Service Department with details, please have the invoice number or shipping document number handy.
2. No return will be accepted without an authorization number obtained from our Customer Service Department. Any unauthorized returns will automatically be assessed a 15% restocking charge to the customer's account. We ask that all returns be in their original box or packaging, and you must include the original packing slip or invoice number. The authorization number must be clearly marked on all outer packages being returned.
3. Any merchandise returned with price labels on the box, or on the merchandise itself, will generate a 15% restocking charge to the customer's account.
4. Any "broken" merchandise returned with price labels will not be accepted.
5. Any returns involving collectible merchandise (ie. Cherished Teddies, Lilliput Lane, Department 56, Boyds Bears, etc.) will not be accepted without their original packaging.
6. We are not responsible for in-store breakage and we do not sell on consignment.
7. Unless otherwise specified, all orders are net 30 days from date of invoice and shipments are F.O.B. Mississauga warehouse.
8. Christmas merchandise received through our dating program in May, June or July will be allotted a three-month return window, allowing for any hidden damages. All non-Christmas merchandise will be subject to our normal return policy listed above.