Frequently Asked Questions

Listed below are the most frequently questions we receive from our retail customers. If you have a question that is not on this list, please ask your Account Executive, or contact our Customer Service team at 1 (800) 263-7095. You may reach us Monday through Friday, 8:30 a.m. to 4:30 p.m. EST. You may also contact us via email.

General Questions - click on the question below to see the answer:

How do I become an Enesco Canada retailer?

English Applications

Credit Application Credit Card Application

French Applications

Credit Application Credit Card Application

How do I make a payment on my account?

Here are our remittance address:
Enesco Canada Corporation
P.O. Box 15841, Station A
Toronto, Ontario
M5W 1C1


All customers may fax payments via a secure line at (905) 673-9202 or via email.

What forms of payment do you accept?

Enesco accepts cheques, wire payment, and the following credit cards: MasterCard and Visa.

What is Enesco Canada's sales policy?

Sales Policy For New Accounts

Retail Store - First Time Order:

  • Minimum Order: $250.00
  • 50% down
  • Net 30 days (for balance)
  • Please note: We need 5-10 business days on all first orders for processing
  • Must show at least two of the following pieces of ID:
    • Vendors Permit
    • Company Cheque
    • Business Card

Cash Account - First Time Order:

  • Minimum Order: $250.00
  • Cash only
  • Visa, M/C, Interac, Company Cheque or Cash
  • Please note: We need 3-4 business days on all first orders for processing
  • Must show at least two of the following pieces of ID:
    • Vendors Permit
    • Company Cheque
    • Business Card

Sales Policy For Exisiting Accounts

Ontario & Quebec

  • Minimum Order: $150.00
  • Net 30 days

Manitoba, New Brunswick, Nova Scotia, Prince Edward Island & Saskatchewan

  • Minimum Order: $250.00
  • Net 30 days

Alberta, British Columbia, Northwest Territories, Nunavut & Yukon

  • Minimum Order: $300.00
  • Net 30 days

Newfoundland & Labrador

  • Minimum Order: $600.00
  • Net 30 days

View Sample Invoice

View Sample Packing List

How do I clear my shopping cart?

To clear your shopping cart, click the "remove" button under the quantity header on each of the items in your shopping cart.

What are Enesco Canada's payment terms?

Our standard terms are Net 30 days.

What is Enesco Canada's Return Policy?

Returning Merchandise to Enesco Canada

Damaged Items: As part of our commitment to quality and innovation, many of our products are hand-painted and reflect the uniqueness inherent in each product. As a result, no two items will look exactly the same. On rare occasions, items may be defective due to the manufacturing process. We will extend a full credit in the event that merchandise arrives damaged, or if we send an incorrect shipment. We ask that damages be reported with 10 days of receipt. All claims for breakage should first be reported to the carrier if there are signs of mishandling. If this is not the case, please contact Enesco Canada's Customer Service Department or your Account Executive. When contacting our Customer Service Department with details, please have the invoice number or shipping document number handy.

We require pre-authorization of returns, and ask that you include a Return Merchandise Authorization (RMA) register referencing the return authorization number provided by our Customer Service Representative. Any unauthorized returns will automatically be assessed a 15% restocking charge to the customer's account. We ask that all returns be in their original box or packaging, and you must include the original packing slip or invoice number. The authorization number must be clearly marked on all outer packages being returned.

Any merchandise returned with price labels on the box, or on the merchandise itself, will generate a 15% restocking charge to the customer's account.

Any "broken" merchandise returned with price labels will not be accepted.

Any returns involving collectible merchandise (ie. Cherished Teddies, Lilliput Lane, Department 56, Boyds Bears, etc.) will not be accepted without their original packaging.

We are not responsible for in-store breakage and we do not sell on consignment.

Christmas merchandise received through our dating program in May, June or July will be allotted a three-month return window, allowing for any hidden damages. All non-Christmas merchandise will be subject to our normal return policy listed above.

How do I download product images and logos?

You can download images by logging into your account and clicking the downloads link in the left navigation. Click here for a tutorial.

How is shipping and handling calculated?

When you check out, you can view the shipping and handling charges for your order. Shipping rate is calculated from the original item price, not sale price, prior to discounts. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.

Multiple shipping rules are used to determine shipping and handling charges. Please see your shopping cart for an estimate of the exact shipping charges for your order.

Can consumers purchase products directly from Enesco Canada?

We do not sell our products directly to consumers. You may, however, find a retailer in your area through our retailer locator on our web site.

What companies are you affiliated with?

Affiliated Websites

Trade-Only Websites

TALK TO US

Our customer service representatives are standing by to assist.


By Phone
1 (800) 263-7095

By Email
Send us an email with your customer service questions.

Mail
Enesco Canada Corporation
989 Derry Rd. East
Suite 303
Mississauga, ON L5T 2J8

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